Privacy Policy

Who we are

WhatsApp Hub is provided by Adaptive Bizapp Pte Ltd. This policy describes information processed through our website, team workspaces, and integrations with the WhatsApp Business Platform. When you message a business using WhatsApp Hub, that business is responsible for how it uses your information. Its own privacy notice also applies.

Information we process

• Account details, including email addresses, authentication records, and workspace membership and roles.
• WhatsApp contact details, including phone numbers and profile names supplied through connected business accounts.
• Conversation content, message attachments or media references, delivery status, timestamps, and message templates.
• Connected Meta business account and phone number identifiers, authorization tokens, and configuration needed to operate your workspace.
• Service activity, usage totals, and technical records needed to diagnose problems and protect access.

How information is used

We use this information to authenticate users, manage workspace access, deliver and receive WhatsApp messages, maintain conversation history, manage templates, provide usage reports, and support and secure the service. Connected Meta information is used to provide the messaging features authorized by the workspace business.

Who can access information

Authorized members of a workspace can access its conversations and other workspace data according to their permissions. Integrations using an app API key can access that app's supported messaging and template features. Platform administrators manage accounts, app teams, availability, and configuration.

Messages and required business configuration are exchanged with Meta and WhatsApp to operate the service. Hosting providers and email delivery providers may process information needed to host the service or deliver account emails. Information may also be disclosed when required by applicable law or necessary to investigate misuse and protect the service.

Cookies and security

The portal uses cookies for sign-in and request protection. Blocking these cookies can prevent authenticated features from working. Access to workspace data is scoped to the app. Stored Meta access tokens and platform credentials are encrypted, and app API keys are stored as hashes. No security measure eliminates every risk; keep your account credentials and integration keys private.

Retention and deletion

Information is retained as needed to operate the workspace, support the service, and meet applicable obligations. Disconnecting a Meta account stops its authorization but does not automatically erase existing conversation history. To request deletion of your account, connected Meta data, or other personal information, email support@adaptivepay.com.sg with your account email or business and workspace details. Do not include passwords, access tokens, or API keys. We may verify your identity and authority before handling the request, and explain any information that must be retained.

Your requests and choices

Contact us to request access to, correction of, or deletion of your personal information, or to raise a privacy concern. If your information appears in a customer conversation, you can also contact the business you messaged. Workspace businesses are responsible for obtaining necessary permissions and respecting requests to stop messaging.

Updates and contact

We may update this policy as the service changes. The date above identifies the latest revision. For privacy questions or data requests, contact Adaptive Bizapp Pte Ltd at support@adaptivepay.com.sg.